Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can help with, and — just as importantly — what we cannot. We research and write about Curaçao casinos not on GamStop for UK readers. We do not run any casino, hold anyone's money, or have access to your account with an operator. If your query is about a specific balance, bonus or withdrawal, the operator's own support team is the only party who can act on it, and we explain below how to escalate when they do not.
How to get in touch
Email is the only channel we operate. Messages reach the editorial inbox at [email protected] and are read by a person, not an autoresponder. We aim to reply within two working days; complex corrections that need re-checking against an operator's live terms can take longer.
To help us answer quickly, include:
- The page on webhistoryofengland.com you are writing about, and the section or claim in question.
- The casino name as it appears on our page — brands sometimes trade under similar names.
- The date you saw the information, since bonus terms and payment methods change without notice.
- A screenshot or a quote of the operator's own wording where you are disputing a fact.
Please do not send us passwords, full card numbers, copies of passports or any other verification documents. We have no use for them and no reason to hold them.
Why this site carries commercial links
Some links to casinos on this site are commercial, and we may earn a commission if you open an account through one. That arrangement pays for the research; it does not decide who appears, in what order, or how critically we write about them. Editorial ratings are our own assessment, not customer review scores, and we have not deposited or wagered at any of the sites we cover. If you think a commercial relationship has coloured something we have published, say so in your message and we will look at it.
Questions we get most often about the casinos we cover
Most reader mail falls into a handful of patterns. Below is how we handle each, and where the answer usually sits.
Bonus terms that do not match what we published
This is the single most common correction, and usually the most justified. Welcome offers change frequently, and headline percentages rarely tell the whole story. Send us the operator's current terms page and we will amend or remove the figure.
Three of the offers we are asked about most:
Betmica
Betmica sits at the top of our list, with an editorial rating of 10.0, largely because its advertised package is unusually large: a welcome offer of 570% up to £5,700 plus 270 free spins. That size is exactly why we field questions about it. A four-figure headline is a matched maximum, not a payout — you would need to deposit substantially to approach it, and the bonus portion carries wagering requirements that apply before any bonus-derived balance can be withdrawn. The limitation worth stating plainly: the larger the percentage, the more turnover the wagering multiplier represents in cash terms, and free spins usually carry their own separate wagering and a cap on what the spins can convert to. Check the maximum bonus bet and the expiry window before you deposit, not after.
Kikibet
Kikibet (editorial rating 9.9) advertises 350% up to £5,555 and 300 free spins, and readers contact us because it quotes in pounds — which usually, though not always, signals a GBP account option and no conversion spread on a debit card deposit. That is worth confirming with support before you fund the account. The drawback: a spins count in the hundreds is typically drip-fed across several days rather than credited at once, and unclaimed daily tranches expire. If you play irregularly, a large spins headline can be worth considerably less than it looks.
Betninja
Betninja (9.9) takes a different approach with a flatter £1,000 bonus and 100 free spins for all new players, which makes the arithmetic easier to follow than a percentage-stacked package. That simplicity is its main appeal for readers new to offshore sites. The limitation is that a flat cap offers less to depositors putting in smaller amounts than a high-percentage match would, and — as with every site here — game contribution varies: slots generally count fully towards wagering, while blackjack, roulette and baccarat often contribute a fraction or nothing at all.
How the offers compare at a glance
| Casino | Advertised welcome offer | Currency quoted | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.6 |
| CoinPoker | 150% up to $2,000 | USD | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.5 |
All offers are new-player promotions subject to the operator's terms, minimum deposits, wagering requirements, maximum bonus bets and expiry dates. Where a site quotes in euros or dollars, a UK debit card or bank transfer will be converted, and your bank or card issuer may add a spread or fee on top. Verify the amounts on the casino's own page before committing — ours are recorded as at the fact-check date and can change.
Payments, fees and withdrawal timings
We are regularly asked which methods work from the UK. We cannot answer that for your specific account, because availability depends on your bank, your card issuer and the operator's own processor. What we can set out is how it generally works at Curaçao-licensed sites:
- Debit cards — widely accepted for deposits, usually instant. Some UK issuers decline transactions to offshore gambling merchants outright; that is a bank decision, not something the casino or we can override.
- Bank transfers — slower, typically one to several working days, and more likely to be used for larger withdrawals.
- E-wallets — often the quickest route out once a withdrawal is approved. PayPal availability at sites outside the Great Britain licensing regime is limited and should never be assumed; check the cashier before depositing if that is your preferred method.
- Cryptocurrency — common at offshore casinos and sometimes the only near-instant option, but it introduces exchange-rate exposure and, if you buy in pounds, conversion costs at both ends.
- Fees and conversion — the casino may charge nothing while your card issuer treats the payment as a cash-like transaction. Check both sides.
Withdrawal timings quoted by operators are advertised processing windows, not guarantees. Weekly or monthly withdrawal limits are normal at this tier of the market, and a large win can be paid in instalments. We do not promise any payout, and neither should anyone else.
Verification, and why a withdrawal stalls
The usual reason a payout is held is KYC — identity verification — or a source-of-funds check. Expect to provide photo ID, proof of address and, for larger sums, evidence of where the money came from. Complete this when you open the account rather than when you want to cash out; it removes the most common cause of delay. If verification is complete, wagering is met and the money still has not moved, our practical suggestion is to put the complaint in writing to the operator, keep the thread, and ask which alternative dispute resolution body the licensee is signed up to. We can point you towards the right process; we have no authority to release funds and would be misleading you if we suggested otherwise.
Games and sport — what these sites actually offer
Readers sometimes email asking whether a particular game or market exists. We publish what we can verify, and the general picture across the casinos listed here is:
- Slots — the bulk of the libraries, from third-party software providers, with return to player and volatility varying considerably title by title. RTP is a long-run theoretical figure, not a session expectation.
- Progressive jackpots — pooled prizes that grow across a network; often excluded from bonus play or capped in bonus terms.
- Table games — blackjack, roulette and baccarat in RNG form, usually contributing little or nothing towards wagering requirements.
- Live dealer rooms — streamed tables with human croupiers; frequently excluded from welcome bonuses altogether.
- Mobile play — most of these sites run in a browser rather than an app, which affects how spins and bonus balances display on a phone.
Several of these operators also run a sportsbook beside the casino, and that is a distinct product with its own rules. Sports free bets typically carry minimum qualifying odds — often around 1.50 in decimal terms — and the stake is not returned with winnings. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting appear in varying combinations. Where a site uses a shared wallet across casino and sportsbook, a casino bonus may restrict sports betting until wagering is cleared; where the wallets are separate, transfers between them can void a bonus. If our page is unclear on which model an operator uses, tell us and we will check. CoinPoker, by contrast, is built around poker rather than a conventional casino floor, and its 150% up to $2,000 offer typically releases against rake generated rather than plain deposit turnover — a slower mechanism than a slots match, and one that suits regular players far more than occasional ones.
Regulation, eligibility and what we will not help with
The casinos covered here are licensed in Curaçao, not by the Gambling Commission, which regulates gambling in Great Britain. Accepting UK customers is not the same as being authorised to serve them. In practice that means the protections you would get at a Commission-licensed site — GAMSTOP integration, deposit limit rules, the Commission's complaints framework — do not apply. Curaçao's regime was reformed under the Curaçao Gaming Authority, and licensees are expected to offer complaint handling and responsible-gambling tools, but the recourse available to a UK resident is weaker and slower. Read our fuller assessment on the best non GamStop casinos page before you decide.
You must be 18 or over. If you are currently registered with GAMSTOP, that self-exclusion was made for a reason and runs for six months, one year or five years; it cannot be lifted early, and playing around it is a decision worth pausing on. We will not advise anyone on how to bypass an exclusion, and we will not intervene with an operator on your behalf.
We also cannot help with account closures, chargebacks, tax questions, or recovering money you believe you are owed. Those sit with the operator, your bank and, where applicable, the licensee's dispute service.
If gambling has stopped being fun
If you are worried about your own gambling or someone else's, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP offers free self-exclusion from Great Britain-licensed sites, and blocking software such as Gamban or your bank's gambling block can cover sites outside that scheme. Mention it in your email and we will send you straight to those resources rather than anything commercial. Gambling is entertainment that costs money; it is not a way to make it, and it will not fix a financial problem.
Corrections, partnerships and press
Corrections take priority over everything else in the inbox. Our pages carry a fact-check date, and anything time-sensitive — bonus figures, payment availability, licensing status — is only as good as that date. If you are an operator or affiliate manager, write in with the specifics rather than a template; we will update confirmed facts, and we will not remove an accurate criticism. Press and research enquiries should say what the piece is about and your deadline.
Editorial contact: Bernard Hollis. Last reviewed 23 September 2026.